The main value of PUMB is loyal customers
for receiving/processing applications from citizens.
Our Customer Support specialists will be happy to help you in resolving your issue:
- to do this, just call the numbers below and leave your request;
- if the issue requires more detailed consideration, our specialist will fix it, in confirmation of which you will receive the number of fixation of the appeal.
For such registration, the Customer Support employee can clarify:
- full name;
- TIN;
- place of residence;
- email;
- the essence of your appeal.
Consideration of applications takes place within 5 working days. Exceptions are issues requiring detailed investigation or analysis. For such requests, the period can be extended up to 45 days.
- At the same time, the bank provides an interim answer and informs the consumer about the timing of the issue
in Ukraine and from abroad
0 800 501 275*
from Monday to Friday from 9:00 to 18:00
for calls from a mobile phone
for international calls
Written appeal
You can always leave a written appeal.
To do this, use the convenient channels.
- full name and TIN;
- contact details;
(Including mobile phone number and email address) and a convenient way to provide an answer.
- place of residence;
- the essence of your appeal;
- documents, if any, confirming the essence of the issue raised, your suggestion or complaint.
- At the same time, the bank provides an interim answer and informs the consumer about the postponement of the consideration of the issue..
Send an official appeal to the postal address of the bank: Andriivska st., 4, Kyiv, Ukraine, 04070
To make a personal appointment
To do this, you need to make an appointment by phone, information about which is placed below in the application.
Full name
and tax identification number (TIN).
Place of residence
or the address to which official correspondence can be delivered.
Contact phone number
or information about other means of communication.
The essence of your appeal
and a description of the issue.
Questions regarding PUMB Online mobile application


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