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  • For private clients
  • For business
  • Persona
  • The bank today
For private clients
For business
The bank today
+38 044 290 7 2901

Thank you!

The main value of PUMB is loyal customers

You can leave your suggestions, complaints, or gratitude in a way convenient for you.
Below is information about all channels and rules
for receiving/processing applications from citizens.
A call to the Customer Support Line

Our Customer Support specialists will be happy to help you in resolving your issue:

  • to do this, just call the numbers below and leave your request;
  • if the issue requires more detailed consideration, our specialist will fix it, in confirmation of which you will receive the number of fixation of the appeal.

For such registration, the Customer Support employee can clarify:

  • full name;
  • TIN;
  • place of residence;
  • email;
  • the essence of your appeal.

Consideration of applications takes place within 5 working days. Exceptions are issues requiring detailed investigation or analysis. For such requests, the period can be extended up to 45 days.

  • At the same time, the bank provides an interim answer and informs the consumer about the timing of the issue
The Customer Support Center

+38 044 290 7 290

in Ukraine and from abroad

*the cost of calls in accordance with the tariffs of your telecom operator.
The small and medium business Customer Service Center

0 800 501 275*
from Monday to Friday from 9:00 to 18:00

*free within Ukraine from all phones
Persona Customer Service Center


for calls from a mobile phone

+38 044 290 93 13

for international calls

*free for calls within Ukraine

Written appeal

You can always leave a written appeal.

To do this, use the convenient channels.

For a quick and complete consideration of your issue, you must indicate:
  • full name and TIN;
  • contact details;

    (Including mobile phone number and email address) and a convenient way to provide an answer.

  • place of residence;
  • the essence of your appeal;
  • documents, if any, confirming the essence of the issue raised, your suggestion or complaint.
Consideration of applications takes place within 5 working days, exceptions are issues that require detailed investigation or analysis. On such issues, the consideration period can be extended up to 45 days.
  • At the same time, the bank provides an interim answer and informs the consumer about the postponement of the consideration of the issue..

Write a letter to the bank's email address [email protected]

Postal address

Send an official appeal to the postal address of the bank: Andriivska st., 4, Kyiv, Ukraine, 04070


An appeal through the web-version of PUMB Оnline personal account

In a bank branch
Choose a branch convenient for you


To make a personal appointment

You can have a personal meeting with the Chairman of the Management Board, Deputy Chairmen of the Management Board, and other officials of JSC "PUMB".

To do this, you need to make an appointment by phone, information about which is placed below in the application.

Appointments are made according to the established schedule and contact phone numbers.
The official reception is carried out at the following addresses.
When making an appointment, you will need to provide such information:

Full name

and tax identification number (TIN).

Place of residence

or the address to which official correspondence can be delivered.

Contact phone number

or information about other means of communication.

The essence of your appeal

and a description of the issue.

Confirmation for registration occurs after the analysis and processing of the submitted application. Our experts will provide feedback on the channel you have chosen. You can make an appointment no later than 5 working days before the date of the event.
We recommend using remote channels to reduce the risk of the spread of Covid-19

Questions regarding PUMB Online mobile application

And registration of technical failures occurs right in the application itself, use:
shake the phone
press on the screen several times
After that, your application form to the Bank will be automatically generated

Appeal to the National Bank of Ukraine

Our managers will help you with any question
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