FUIB is responsible employer. During 2024, FUIB provided new jobs for 1490 Ukrainians. At the end of 2024, the bank employed 6,266 people. There were no staff cuts or retraining of employees due to the closure or suspension of work areas.
The bank's employees include economists and financiers, ІТ and digital experts, people of intellectual and creative professions, people who work in offices, branches and sales outlets. Employees are our bank's main asset, the key to sustainable development of the financial institution.
In the field of labour relations, FUIB complies with the Constitution of Ukraine, the current legislation of Ukraine and supports the provisions of the International Labour Organization’s Declaration on Fundamental Principles and Rights at Work, adopted in 1998.
FUIB adheres to the high standards in the provision of decent and safe working conditions for employees and development of their professional skills.
First Ukrainian International Bank operates in accordance with the principles of fair labour practices and respect for human rights:
- respect for and observance of the rights of employees;
- compliance with the current labour legislation of Ukraine;
- ensuring decent working conditions, competitive salaries, and social protection of employees;
- development of the intellectual potential of employees.
Equal rights and opportunities
The bank has a Collective Bargaining Agreement in place, which sets out provisions on employment terms, conditions and remuneration, social benefits and guarantees. The Collective Bargaining Agreement guarantees the protection of employees’ rights and interests. All employees have equal rights and opportunities, regardless of gender, race, age, place of residence, religion or political beliefs. All amendments to the Collective Bargaining Agreement are discussed by the Labour Council with employees and adopted at a meeting of the labour collective. In 2024, no amendments were made to the Collective Bargaining Agreement, and the 2021 version is in force.
At the end of 2024, the bank employed 4,689 women and 1,577 men (total number is 6,266). Among the heads of structural units of the bank women-managers are 569 (63%, an increase of +5% over the year), men managers are 337 (37%, a decrease of -5% over the year). In the Board women are 3 (30%), men are 7 (70%).
In 2024, 330 people with disabilities worked at FUIB, and 934 employees were on maternity leave: 2 fathers and 932 mothers. There are 1,986 young people under 35 in the bank, 3,148 people over 35 working for FUIB, and 1,132 colleagues over 50. In 2024, the youngest age of FUIB employees was 18-19 years.
In 2024, 16 mobilized veteran colleagues returned from the war, 10 continue to work at FUIB, and 6 veterans left.
In 2024, FUIB provided insurance to 5,624 people, including: 5,171 – voluntary health insurance, 323 – life insurance of collectors in the performance of official duties, 130 – life insurance of mobilized colleagues (introduced in 2024). The bank increased personnel insurance costs by 40% compared to 2023.
In addition to insurance, the bank employee's social package also includes financial assistance, training programs (both internal and external), corporate events, loyalty and recognition programs.
Financial assistance to employees is provided on the basis of an order from the bank and includes: financial support in case of serious medical treatment of employees (inpatient treatment, surgery, oncology), treatment of children and death of close relatives, and family support in the event of an employee’s death. In 2024, 302 employees received such financial assistance at the total amount of more than UAH 4.7 million.
In 2024, the bank introduced payments for the birth of children in employee families: at the birth of the first child – UAH 12 thousand; at the birth of the second child – UAH 15 thousand; at the birth of the third child – UAH 20 thousand. During the year, such payment was made to 169 employees on the total amount of UAH 2.4 million.
Since 2022, due to the war, the bank has been fully supporting employees and providing financial assistance in case of loss or damage to housing, injury to employees and death of their family members as a result of military operations, injury while performing a combat mission of a mobilized employee, family support in case of death of a mobilized employee. Some of the bank’s employees work in dangerous regions and receive a salary supplement. Since 2024, we have added a payment of UAH 50,000 for equipment during mobilization. The mobilized employee retains his workplace and gets his salary in full on a monthly basis. In 2024, the total amount of aid paid to employees in connection with the full-scale war was UAH 54.2 million.
When returning, veterans receive the gratitude and support of colleagues on the way to adapting to civilian life and work processes, the opportunity to receive free psychological consultations, legal support, and health insurance. If necessary, the bank provides financial assistance, as well as facilitates the receipt of medical care through the Superhumans Center.
FUIB's investments in material support for employees in 2024 amounted to more than UAH 61.3 million.
Occupational health and safety
In 2024, FUIB has traditionally invested in creating safe, healthy and comfortable working conditions.
In 2024, the bank’s occupational health and safety service checked for compliance with occupational health and safety requirements at regional centres, units where vehicles and equipment are operated, and where high-risk work is carried out. Measures were taken to improve employee safety, fire safety, accident and emergency prevention, and their implementation was monitored.
In 2024, the e-course on occupational health and fire safety for employees was updated. Occupational health and fire safety instructions were updated. Briefings on labour protection and fire safety, training and testing of employees’ knowledge were carried out.
Pre-trip, preliminary and periodic medical examinations of drivers were carried out in medical facilities. Premises and buildings were provided with fire extinguishers, their maintenance, fire hydrants and fire hoses were serviced. The compliance of evacuation routes and exits, as well as emergency warning systems, was checked. Due to the war, medical tactical kits were purchased for the bank’s units to stop bleeding and provide medical care in case of injuries.
In 2024, 3 accidents related to production were registered: two as a result of a traffic accident, one as a result of missile fire. Employees of the occupational health and safety sector are constantly working and interacting with state regulatory authorities in the field of labour protection, fire safety, ecology and the social insurance fund.
FUIB's investments in labor protection and safety of employees in 2024 amounted to more than UAH 12,7 million.
Staff motivation and support
FUIB annually revises salaries. In the spring of 2024, a general bank review of salaries for 96% of employees by an average of 17% took place. Against the background of the deterioration of the situation on the labour market in the autumn, there was a point review for the most critical groups of personnel (19%) by an average of 10%. The average salary for the bank increased by 24% during 2024, as of 01.01.2024 it was UAH 31,255, as of 01.01.2025 – UAH 38,879.
During 2024, 35 quarterly bonus payment schemes were in effect, 16 monthly bonus schemes, 15 additional bonus programs (promotions) in order to increase sales, there was a project bonus scheme for 15 cross-functional teams.
FUIB has approved and implemented career development programs for various categories of staff. In 2024, more than 1,749 colleagues were promoted to new positions, including: 559 – with transfer to another unit, 1,190 - within its unit. The transfers took place under the career development programme in the units with career maps and assessments of professional competencies within the unit, as well as during transfers to other units with a change in function.
FUIB employees are granted all types of vacations in accordance with the current labor legislation. For the period of any vacation, the employee retains his or her position and salary.
FUIB as employer creates environment for evolving and opportunities for employees of different directions and levels of positions. FUIB's Career Website is a platform for communication with job seekers for various vacancies. In 2024, FUIB entered the TOP-50 best employers in wartime according to Forbes magazine and was ranked first among banks.
The bank promptly informs employees about work and vital issues through all internal communication channels (Pumb in touch Telegram channel, corporate portal, Pulse of the Bank weekly newsletter. With the help of video streams from the bank’s top managers, FUIB Live, colleagues feel the support of management and receive honest answers to their questions. In 2024, 4 broadcasts were held, bank also has an HR chatbot, which helps employees get answers to pressing questions.
Every year, the bank holds a competition for the Best Employee of the Year, the winners of which go on an exciting trip abroad or receive a financial reward. The bank also implements an inspirational project for employees called Client Is My Inspiration.
FUIB enjoys providing development opportunities for young people without work experience. In February 2021, FUIB signed the Pact for Youth – 2025. The bank has joined forces with other companies, the state and educational organizations to create internship programs and workplaces for young people to start their careers. The document also aims to help the signatories to employ university graduates and provide mentoring support for students.
In 2024 FUIB provided jobs for 23 young specialists. We have implemented mentoring and training programs for young people. Introduced assistance in building a personal brand (linked to the employer's brand) through support and training in the TikTok community.
The bank's team has created a special website for young people https://studenthub.pumb.ua – for employment support (convenient list of vacancies for beginners, tips from recruiters, hotline with recruiters on starting a career in FUIB). Work result: 18.5% of all candidates who came to work at FUIB are students and young people without experience.
The bank has a Psychological Support Service. Psychological counselling for employees is provided by Wellbeing. In 2024, employees received 1,100 individual psychological consultations.
The "FUIB, keep going!" support program includes a Telegram channel of the same name Wewillsurvive_fuib, as well as webinars and trainings from external experts. The Telegram channel publishes useful information and advice from psychologists, as well as analytical information (news and forecasts from Ukrainian and foreign experts, economists, political scientists, etc.) The channel has been joined by 1,160 colleagues. During the project's existence, 31 webinars were held with a total of 6,230 participants, where they talked about current topics of psychological support, acquired information hygiene skills, and so on.
FUIB constantly studies the experience of employees in the bank. In 2024 eNPS indicator the level of staff loyalty, which was 74%, decreased by 1% compared to 2023. However, the survey results on employee loyalty, satisfaction, and engagement levels are the highest in recent years. The number of open comments increased by 30% – employees openly talk about what they like and care about.
FUIB received the most prestigious recognition in the field of working with human capital – the award of the HR-brand Ukraine 2024 Award for the project "FUIB values are in your hands". At the HR Wisdom Summit, DTEK Academy hosted an award ceremony for the winners of the rating "Best Employers of Ukraine 2024" according to the magazine "TOP-100. Ratings of the largest". FUIB received an award in the category "Best Corporate Culture"! The @pumb page.career won the Grand Prix of the contest "Best Corporate Media of Ukraine", and the jury noted that FUIB sets the trend in TikTok.
Building a culture of inclusivity at FUIB
In 2024, we started introducing the principle of "Live towards" into the bank's culture to promote equality of different Ukrainians and high-quality integration of war veterans. The FUIB team is developing a large bank-wide project to develop an inclusive business, so that every employee, customer and partner feels worthy and has equal opportunities for cooperation and service in all available channels of the bank. FUIB has implemented a number of initiatives to develop a culture of inclusivity. Training was conducted for the bank's employees (more than 3,000 participants), including trainings, webinars and an electronic course "How to communicate with people with disabilities". An inclusivity page has been created on the internal corporate website, which contains a glossary, communication rules, and useful materials. To support an inclusive culture, the TG channel "FUIB, keep going" works. A podcast was released with Deputy Chairman of the Management Board Tetiana Kostiuchenko and head of training Natalia Davydiuk "On inclusivity in FUIB". An interview was posted with the head of customer experience Olha Ushakova on the topic: "How we change the environment together." We created a memo with useful recommendations for cooperation for managers whose teams war veterans return to.
In 2025, FUIB plans to implement a number of initiatives to develop inclusivity, in particular: conducting webinars for managers and recruiters on the topics of working with veterans, webinars for employees of the bank's network on interaction with people with various types of impairments, developing virtual simulators for practicing interaction with customers with impairments, introducing traditions and rituals of honouring the memory of fallen employees into the corporate culture.
Staff development and training
In 2024, FUIB held training events for employees on 506 unique topics. 432 topics were reviewed online, and 84 topics were reviewed offline. A total of 30,781 employees took part in the training in 2024. 5,914 employees completed one or more training sessions, accounting for 80% of the bank’s total workforce.
During the year, training in the format of professional schools was actively conducted – The Product Owner School, The Project Manager School, The School of management for the development of managers, as well as the programs the School of corporate business for employees of corporate business and the School of mentoring for employees who want to develop themselves and contribute to the development of others were developed and implemented.
Knowledge sharing program "Your own to your own by your own" is in great demand. Thanks to the involvement of internal experts, 9 webinars were held for more than 2,200 participants.
In 2024, we developed welfare direction "Be Well" we also held webinars that help colleagues cope with stress, improve their resilience and mood, and establish a healthy lifestyle. With the involvement of external experts, 12 webinars were held for more than 2,700 participants.
In 2024, leadership development program was continued: 7 meetings were held on actual topics such as tools for improving team performance, employee development in the workplace, strategic thinking and thinking in polarities, which were joined by 470 participants. There were also a large number of professional training programs within business units, which were conducted by specialists in training in business verticals.
We implemented training program for employees of the FUIB branch network on inclusivity issues. All employees were trained on communication during service in branches of persons with various types of impairments.
In 2024, the bank invested UAH 14,050,494 in the development and training of employees, increasing investments by one third compared to the previous year.
FUIB is responsible employer. During 2024, FUIB provided new jobs for 1490 Ukrainians. At the end of 2024, the bank employed 6,266 people. There were no staff cuts or retraining of employees due to the closure or suspension of work areas.
The bank's employees include economists and financiers, ІТ and digital experts, people of intellectual and creative professions, people who work in offices, branches and sales outlets. Employees are our bank's main asset, the key to sustainable development of the financial institution.
In the field of labour relations, FUIB complies with the Constitution of Ukraine, the current legislation of Ukraine and supports the provisions of the International Labour Organization’s Declaration on Fundamental Principles and Rights at Work, adopted in 1998.
FUIB adheres to the high standards in the provision of decent and safe working conditions for employees and development of their professional skills.
First Ukrainian International Bank operates in accordance with the principles of fair labour practices and respect for human rights:
- respect for and observance of the rights of employees;
- compliance with the current labour legislation of Ukraine;
- ensuring decent working conditions, competitive salaries, and social protection of employees;
- development of the intellectual potential of employees.
Equal rights and opportunities
The bank has a Collective Bargaining Agreement in place, which sets out provisions on employment terms, conditions and remuneration, social benefits and guarantees. The Collective Bargaining Agreement guarantees the protection of employees’ rights and interests. All employees have equal rights and opportunities, regardless of gender, race, age, place of residence, religion or political beliefs. All amendments to the Collective Bargaining Agreement are discussed by the Labour Council with employees and adopted at a meeting of the labour collective. In 2024, no amendments were made to the Collective Bargaining Agreement, and the 2021 version is in force.
At the end of 2024, the bank employed 4,689 women and 1,577 men (total number is 6,266). Among the heads of structural units of the bank women-managers are 569 (63%, an increase of +5% over the year), men managers are 337 (37%, a decrease of -5% over the year). In the Board women are 3 (30%), men are 7 (70%).
In 2024, 330 people with disabilities worked at FUIB, and 934 employees were on maternity leave: 2 fathers and 932 mothers. There are 1,986 young people under 35 in the bank, 3,148 people over 35 working for FUIB, and 1,132 colleagues over 50. In 2024, the youngest age of FUIB employees was 18-19 years.
In 2024, 16 mobilized veteran colleagues returned from the war, 10 continue to work at FUIB, and 6 veterans left.
In 2024, FUIB provided insurance to 5,624 people, including: 5,171 – voluntary health insurance, 323 – life insurance of collectors in the performance of official duties, 130 – life insurance of mobilized colleagues (introduced in 2024). The bank increased personnel insurance costs by 40% compared to 2023.
In addition to insurance, the bank employee's social package also includes financial assistance, training programs (both internal and external), corporate events, loyalty and recognition programs.
Financial assistance to employees is provided on the basis of an order from the bank and includes: financial support in case of serious medical treatment of employees (inpatient treatment, surgery, oncology), treatment of children and death of close relatives, and family support in the event of an employee’s death. In 2024, 302 employees received such financial assistance at the total amount of more than UAH 4.7 million.
In 2024, the bank introduced payments for the birth of children in employee families: at the birth of the first child – UAH 12 thousand; at the birth of the second child – UAH 15 thousand; at the birth of the third child – UAH 20 thousand. During the year, such payment was made to 169 employees on the total amount of UAH 2.4 million.
Since 2022, due to the war, the bank has been fully supporting employees and providing financial assistance in case of loss or damage to housing, injury to employees and death of their family members as a result of military operations, injury while performing a combat mission of a mobilized employee, family support in case of death of a mobilized employee. Some of the bank’s employees work in dangerous regions and receive a salary supplement. Since 2024, we have added a payment of UAH 50,000 for equipment during mobilization. The mobilized employee retains his workplace and gets his salary in full on a monthly basis. In 2024, the total amount of aid paid to employees in connection with the full-scale war was UAH 54.2 million.
When returning, veterans receive the gratitude and support of colleagues on the way to adapting to civilian life and work processes, the opportunity to receive free psychological consultations, legal support, and health insurance. If necessary, the bank provides financial assistance, as well as facilitates the receipt of medical care through the Superhumans Center.
FUIB's investments in material support for employees in 2024 amounted to more than UAH 61.3 million.
Occupational health and safety
In 2024, FUIB has traditionally invested in creating safe, healthy and comfortable working conditions.
In 2024, the bank’s occupational health and safety service checked for compliance with occupational health and safety requirements at regional centres, units where vehicles and equipment are operated, and where high-risk work is carried out. Measures were taken to improve employee safety, fire safety, accident and emergency prevention, and their implementation was monitored.
In 2024, the e-course on occupational health and fire safety for employees was updated. Occupational health and fire safety instructions were updated. Briefings on labour protection and fire safety, training and testing of employees’ knowledge were carried out.
Pre-trip, preliminary and periodic medical examinations of drivers were carried out in medical facilities. Premises and buildings were provided with fire extinguishers, their maintenance, fire hydrants and fire hoses were serviced. The compliance of evacuation routes and exits, as well as emergency warning systems, was checked. Due to the war, medical tactical kits were purchased for the bank’s units to stop bleeding and provide medical care in case of injuries.
In 2024, 3 accidents related to production were registered: two as a result of a traffic accident, one as a result of missile fire. Employees of the occupational health and safety sector are constantly working and interacting with state regulatory authorities in the field of labour protection, fire safety, ecology and the social insurance fund.
FUIB's investments in labor protection and safety of employees in 2024 amounted to more than UAH 12,7 million.
Staff motivation and support
FUIB annually revises salaries. In the spring of 2024, a general bank review of salaries for 96% of employees by an average of 17% took place. Against the background of the deterioration of the situation on the labour market in the autumn, there was a point review for the most critical groups of personnel (19%) by an average of 10%. The average salary for the bank increased by 24% during 2024, as of 01.01.2024 it was UAH 31,255, as of 01.01.2025 – UAH 38,879.
During 2024, 35 quarterly bonus payment schemes were in effect, 16 monthly bonus schemes, 15 additional bonus programs (promotions) in order to increase sales, there was a project bonus scheme for 15 cross-functional teams.
FUIB has approved and implemented career development programs for various categories of staff. In 2024, more than 1,749 colleagues were promoted to new positions, including: 559 – with transfer to another unit, 1,190 - within its unit. The transfers took place under the career development programme in the units with career maps and assessments of professional competencies within the unit, as well as during transfers to other units with a change in function.
FUIB employees are granted all types of vacations in accordance with the current labor legislation. For the period of any vacation, the employee retains his or her position and salary.
FUIB as employer creates environment for evolving and opportunities for employees of different directions and levels of positions. FUIB's Career Website is a platform for communication with job seekers for various vacancies. In 2024, FUIB entered the TOP-50 best employers in wartime according to Forbes magazine and was ranked first among banks.
The bank promptly informs employees about work and vital issues through all internal communication channels (Pumb in touch Telegram channel, corporate portal, Pulse of the Bank weekly newsletter. With the help of video streams from the bank’s top managers, FUIB Live, colleagues feel the support of management and receive honest answers to their questions. In 2024, 4 broadcasts were held, bank also has an HR chatbot, which helps employees get answers to pressing questions.
Every year, the bank holds a competition for the Best Employee of the Year, the winners of which go on an exciting trip abroad or receive a financial reward. The bank also implements an inspirational project for employees called Client Is My Inspiration.
FUIB enjoys providing development opportunities for young people without work experience. In February 2021, FUIB signed the Pact for Youth – 2025. The bank has joined forces with other companies, the state and educational organizations to create internship programs and workplaces for young people to start their careers. The document also aims to help the signatories to employ university graduates and provide mentoring support for students.
In 2024 FUIB provided jobs for 23 young specialists. We have implemented mentoring and training programs for young people. Introduced assistance in building a personal brand (linked to the employer's brand) through support and training in the TikTok community.
The bank's team has created a special website for young people https://studenthub.pumb.ua – for employment support (convenient list of vacancies for beginners, tips from recruiters, hotline with recruiters on starting a career in FUIB). Work result: 18.5% of all candidates who came to work at FUIB are students and young people without experience.
The bank has a Psychological Support Service. Psychological counselling for employees is provided by Wellbeing. In 2024, employees received 1,100 individual psychological consultations.
The "FUIB, keep going!" support program includes a Telegram channel of the same name Wewillsurvive_fuib, as well as webinars and trainings from external experts. The Telegram channel publishes useful information and advice from psychologists, as well as analytical information (news and forecasts from Ukrainian and foreign experts, economists, political scientists, etc.) The channel has been joined by 1,160 colleagues. During the project's existence, 31 webinars were held with a total of 6,230 participants, where they talked about current topics of psychological support, acquired information hygiene skills, and so on.
FUIB constantly studies the experience of employees in the bank. In 2024 eNPS indicator the level of staff loyalty, which was 74%, decreased by 1% compared to 2023. However, the survey results on employee loyalty, satisfaction, and engagement levels are the highest in recent years. The number of open comments increased by 30% – employees openly talk about what they like and care about.
FUIB received the most prestigious recognition in the field of working with human capital – the award of the HR-brand Ukraine 2024 Award for the project "FUIB values are in your hands". At the HR Wisdom Summit, DTEK Academy hosted an award ceremony for the winners of the rating "Best Employers of Ukraine 2024" according to the magazine "TOP-100. Ratings of the largest". FUIB received an award in the category "Best Corporate Culture"! The @pumb page.career won the Grand Prix of the contest "Best Corporate Media of Ukraine", and the jury noted that FUIB sets the trend in TikTok.
Building a culture of inclusivity at FUIB
In 2024, we started introducing the principle of "Live towards" into the bank's culture to promote equality of different Ukrainians and high-quality integration of war veterans. The FUIB team is developing a large bank-wide project to develop an inclusive business, so that every employee, customer and partner feels worthy and has equal opportunities for cooperation and service in all available channels of the bank. FUIB has implemented a number of initiatives to develop a culture of inclusivity. Training was conducted for the bank's employees (more than 3,000 participants), including trainings, webinars and an electronic course "How to communicate with people with disabilities". An inclusivity page has been created on the internal corporate website, which contains a glossary, communication rules, and useful materials. To support an inclusive culture, the TG channel "FUIB, keep going" works. A podcast was released with Deputy Chairman of the Management Board Tetiana Kostiuchenko and head of training Natalia Davydiuk "On inclusivity in FUIB". An interview was posted with the head of customer experience Olha Ushakova on the topic: "How we change the environment together." We created a memo with useful recommendations for cooperation for managers whose teams war veterans return to.
In 2025, FUIB plans to implement a number of initiatives to develop inclusivity, in particular: conducting webinars for managers and recruiters on the topics of working with veterans, webinars for employees of the bank's network on interaction with people with various types of impairments, developing virtual simulators for practicing interaction with customers with impairments, introducing traditions and rituals of honouring the memory of fallen employees into the corporate culture.
Staff development and training
In 2024, FUIB held training events for employees on 506 unique topics. 432 topics were reviewed online, and 84 topics were reviewed offline. A total of 30,781 employees took part in the training in 2024. 5,914 employees completed one or more training sessions, accounting for 80% of the bank’s total workforce.
During the year, training in the format of professional schools was actively conducted – The Product Owner School, The Project Manager School, The School of management for the development of managers, as well as the programs the School of corporate business for employees of corporate business and the School of mentoring for employees who want to develop themselves and contribute to the development of others were developed and implemented.
Knowledge sharing program "Your own to your own by your own" is in great demand. Thanks to the involvement of internal experts, 9 webinars were held for more than 2,200 participants.
In 2024, we developed welfare direction "Be Well" we also held webinars that help colleagues cope with stress, improve their resilience and mood, and establish a healthy lifestyle. With the involvement of external experts, 12 webinars were held for more than 2,700 participants.
In 2024, leadership development program was continued: 7 meetings were held on actual topics such as tools for improving team performance, employee development in the workplace, strategic thinking and thinking in polarities, which were joined by 470 participants. There were also a large number of professional training programs within business units, which were conducted by specialists in training in business verticals.
We implemented training program for employees of the FUIB branch network on inclusivity issues. All employees were trained on communication during service in branches of persons with various types of impairments.
In 2024, the bank invested UAH 14,050,494 in the development and training of employees, increasing investments by one third compared to the previous year.
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