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Dear customers!


JOINT STOCK COMPANY "FIRST UKRAINIAN INTERNATIONAL BANK" (hereinafter – the Bank) expresses its respect to you and asks you to take into account the following information.

According to the requirements of the Regulation on the implementation of financial monitoring by banks, approved by the Resolution of the NBU Board as of 19.05.2020 No. 65, the Bank must ensure the relevance of the received and available documents, data and information about the customer.

The customer information is updated in the following forms: planned or in the case of a certain event.

1. Planned. Depends on the level of the customer risk has been assigned when establishing a business relationship or in the course of service.

Updating customer data (received and available documents, data, and information about him):

  • at least once a year if the risk of a business relationship with a customer is high;
  • at least once every three years if the risk of a business relationship with a customer is medium;
  • at least once every five years – in other cases in the absence of suspicion.

2. In the case of an event.

Data updating is also carried out in the case of:

  • identifying the facts of significant changes in the customer's activities (including in the event of a change in the UBO, head, location of a legal entity, trust, other similar legal entity, individual entrepreneur);
  • expiration (termination) of validity, loss of relevance or invalidation of the submitted documents;
  • termination/exchange of the customer's identification document (customer's representative);
  • establishing the fact that the customer belongs to the PEP.

In order to fulfill the requirements for updating information about the customer in the case of an event, in the CBSA, as well as in other standard agreements that the Bank concludes with customers without joining CBSA, the customer is obliged to provide the Bank with information on significant changes in its activities.

We answer Your questions
My details have not changed, why do I need to contact the Bank? I live in the ATO zone, and I have no opportunity to leave for another territory. I can send the necessary documents by mail?

Even if there have been no changes in your data, there are statutory deadlines for updating customer data. Therefore, we need to update your identification data by providing you with documents in order to confirm the presence or absence of changes in identification data. With these documents, you need to contact the nearest PUMB branch personally.

Can any of the relatives/acquaintances pass identification by power of attorney?

Documents for updating the data of the account holder can be provided by the representative of the account holder, whose authority is confirmed by a power of attorney.

On what basis should I come to the branch?

According to clause 4) part 2 of Art. 8, clause 34), part 1 of Art. 1 of the Law of Ukraine "On Prevention and Counteraction to Legalization (Laundering) of Criminally Obtained Incomes, Financing of Terrorism and Financing the Proliferation of Weapons of Mass Destruction" The bank is obliged to carry out a proper due diligence of existing customers, one of the measures of which is to ensure the relevance of the received and existing documents, data and information about the customer.  That is, the Bank is obliged to take measures to confirm the presence or absence of changes in the documents provided by the client during his identification (for example, passport and TIN). For this purpose, we propose to contact the PUMB branch. Please bring your original passport and TIN certificate.

On what basis will the business relationship be terminated ***?

According to Article 15 of the Law of Ukraine "On Preventing and Countering the Legalization (Laundering) of Criminally Obtained Incomes, Terrorist Financing and the Financing of the Proliferation of Weapons of Mass Destruction" The Bank is obliged to refuse to service and break off business relations with the customer (close the account) if, at the request of the Bank, the customer does not provide the documents or information necessary for the due diligence.

What happens if I don't come?

Guided by the provisions of Article 15 of the Law of Ukraine "On Preventing and Countering the Legalization (Laundering) of Criminally Obtained Incomes, Terrorist Financing and the Financing of the Proliferation of Weapons of Mass Destruction", the Bank will consider the issue of making a decision to terminate business relations with you or suspend servicing your accounts.

I was in the branch a month ago, why didn't they tell me anything about it? I will not go anymore

If the deadline for updating the identification data has come, as you were informed about, you need to contact the nearest PUMB branch to provide documents in order to confirm the presence or absence of changes in identification data. You can see the address of the nearest branch on the Bank's website or inform in which area of the branch you are interested in, and I can suggest its address as it is convenient for you. In case of refusal to provide documents in order to update identification data, you will not be able to use the Bank's services.

What clauses of the CBSA (agreement) is the Bank guided?

Concerning the termination of business relations, the Bank is guided by Art. 15 of the Law of Ukraine, "On Prevention and Counteraction to Legalization (Laundering) of Criminally Obtained Incomes, Financing of Terrorism and Financing the Proliferation of Weapons of Mass Destruction", according to which the Bank, as a subject of financial monitoring, is obliged to refuse to maintain business relations with the customer in the event that the latter, at the request of the Bank, did not provide the documents or information necessary for its proper verification.

I received a text message, but I don't have time. Will my accounts get blocked?

Each customer is obliged to update the changes in the documents provided by the customer during his identification (passport and RNTRC). For this purpose, we suggest contacting the PUMB branch. Please bring your original passport and TIN certificate with you. In case of untimely contact, the Bank will consider the issue of making a decision to suspend the service of your accounts.

If they plan to send money to me, will it be received if the accounts are blocked?

Funds will be transferred to your accounts, but without the possibility of using them until the documents (passport and TIN) are submitted at the Bank's branch to update the data.

Why should I go if nothing has changed?

Even if there have been no changes in your data, there are statutory deadlines for updating customer data. For this purpose, we suggest you contact the PUMB branch. Please bring your original passport and TIN certificate.

Why can't it be done online? (this is not modern, not adapted to quarantine)

The Bank makes every effort to implement online data updating. In the near future, we will be able to provide this opportunity to our customers. However, at the moment, we suggest you contact the PUMB branch. Please bring your original passport and TIN certificate.

What happens if I don't come, I don't need this account?

Each customer is obliged to update the changes in the documents provided by the customer during his identification (for example, passport and RNTRC). If you have finally made a decision to terminate business relations with the Bank, we ask you to contact the branch to complete an application for closing an account (please have your passport and TIN with you). In cases stipulated by the agreement, the Bank can close the account on its own. The terms of the agreement can be found at the link.

If the documents are now being replaced, can you postpone the deadline until which you can apply?

According to Ukrainian legislation, a citizen has 1 month to exchange a passport. In case of loss/exchange of a passport, the Bank takes measures to obtain the data of a new document and update the data no later than six months from the date of issuance of a new passport. In other cases, the Bank takes measures to update customer data no later than three months from the date of revealing the corresponding fact/occurrence of an event of changing identification data. In case of untimely contact, the Bank will consider the issue of making a decision to suspend the service of your accounts. Service will be resumed after the updated documents are submitted to the Bank.

How soon will the account be unblocked after the data has been updated?

Service will be resumed within 15 minutes after the updated documents are submitted to the Bank.

Can I contact any branch?

You can apply with your passport and TIN to any nearest branch of the Bank.

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