In December 2023, FUIB approved the “FUIB’s Sustainable Development Strategy for 5 years”, which is aimed at: 

• promoting the comprehensive development of the bank as a sustainable business that is fully aware of its responsibility to all stakeholders; 
• complying with the legislation of Ukraine in the field of sustainable development;
• ensuring a unified approach to the management of the environmental and social management system;
• preventing and minimizing negative impact on the environment in terms of responsible consumption;
• ensuring open and transparent communication on sustainable development issues.

In its Strategy, FUIB has consolidated its aspirations to support the UN Sustainable Development Goals by setting 10 main objectives and 31 qualitative indicators for measuring the achievement of these objectives for 2024.  

In 2024, FUIB will measure the achievement of the goals through regular monitoring of ESG indicators.  

FUIB has appointed members of the Management Board responsible for the areas of sustainable development: human rights; labour law/decent work; environment; combating corruption. 

2023 was a year of hardening, a confirmation of professionalism and demonstration of team unity. FUIB managed to maintain its leading position in the market by all key indicators. In 2023, FUIB focused on the digitalisation of its own products. FUIB invested UAH 649 million in the development of Digital direction, and another UAH 421 million in the stability and security of the IT infrastructure: software, servers, new licenses, and network equipment. This allowed us to increase the share of digital customers to 60% (+20%) over the year. FUIB also moved its data centre to Europe to ensure the stability of its services. In addition, generators were installed in the data centre, in branches and offices.  

According to the CBR research company, the level of trust in the FUIB brand has increased:  the bank significantly improved its position, rising from 6th place to 4th in 2023. Ukrainians have marked FUIB as a bank they trust and are ready to cooperate with. Also, according to the results of an external study of customer loyalty by InMind, FUIB is among the TOP 3 market leaders in terms of NPS.  

At the moment, FUIB exceeds the NBU’s liquidity ratios by 2 times and capital adequacy ratios by 2.5 times. This underlines FUIB’s financial stability and readiness to overcome new challenges.  

In 2023, funding for social initiatives reached over UAH 243.9 million. The main efforts were made to support employees and customers, defenders, business and the state, help the wounded and promote blood donation.  

FUIB is a systemically important bank of Ukraine, authorized to store cash of the National Bank of Ukraine, a reliable partner for customers, individuals and companies. Even in times of war, the bank fully fulfils its obligations to partners, customers, employees and the state; it supports its stakeholders in difficult times. FUIB maintains a balance of sustainable development of business, team and society.

Strategy for sustainable development 2024-2028