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Security of payment instruments

We recommend to contact the mobile operator you are using and deactivate the ability to re-issue a SIM card for a mobile phone remotely!

We are alerting you to phone fraud cases.

Reminder "Simple rules to protect yourselves from fraud"

Be attentive!

 

Are you called and asked about personal information or card details? Continuing the conversation is dangerous for your money! 

Fraudsters are able to use the phone, Internet, ATMs or mailing address.

Внимание! Банк никогда НЕ звонит с номеров, которые приведены ниже, и подобных:

+38 044 290-7-290
+38 050 290-7-290 
+38 096 290-7-290 
+38 093 290-7-290

Эти номера предназначены только для входящих звонков!

Be attentive!

 

Are you called and asked about personal information or card details? Continuing the conversation is dangerous for your money! 

Fraudsters are able to use the phone, Internet, ATMs or mailing address.

Внимание! Банк никогда НЕ звонит с номеров, которые приведены ниже, и подобных:

+38 044 290-7-290
+38 050 290-7-290 
+38 096 290-7-290 
+38 093 290-7-290

Эти номера предназначены только для входящих звонков!

We warn about cases of telephone fraud

 
 

If you are called and presented as a bank employee, immediately stop the conversation if:

  • You are informed about the receipt, write-off or transfer associated with the cards
  • A message comes with the addition of a contact
  • In a conversation, they say that they will reissue you CVV codes or ask you to say the branch number (the numbers on the back of the card)
  • They say that they will send SMS or Viber-messages and they need be checked
  • They ask to go from the message to the Internet-banking page and enter the refusal code in the pop-up window

Attention, in no case, follow the links in such messages and immediately stop the conversation!

 

More about fraud risks and payment security

 
 

In order to protect customers against possible cases of fraud and risks of loss of funds, we remind you!

Bank employees will NOT call you in any way to ask for confidential information about the card, in particular:

  • its validity period;
  • PIN-code;
  • CVV-code (3 digits on the back) and they don't reissue the CVV-code (numbers on the back of the card);
  • any logins and passwords, in particular for logging into the Internet- and mobile banking;
  • codes (passwords-confirmation) and other information from SMS of the bank or Viber messages;
  • and they will not advise you to follow an incomprehensible link from an SMS sent from the Internet;
  • they will not rush you to transfer all the funds for storage in some account;
  • if you are informed about receipts, debits or transfers related to the cards;
  • the message prompts you to go to the Internet-banking page and enter the refusal code in the pop-up window;
  • they do not indicate the need for password recovery.

You need to know how to save your funds, namely: 

  • if you are asked for the full details of your bank card, they inform about the balance, say that funds are being stolen from you and hint to read the SMS – stop the conversation immediately;
  • if you receive unknown SMS – inform the bank about it;
  • if they say that you are making or receiving a payment, but you have not made any payments;
  • supposedly you receive a payment from a legal entity, while your accounts will be blocked.

Your actions:

  • immediately after that, call your bank (the number is indicated on the back of the card – such numbers are only for calls to the bank) and find out if everything is ok;
  • notify the bank about the disclosure of confidential data, if this happened;
  • block the card and limit the possibilities of conducting transactions on the Internet, reduce daily spending limits;
  • contact the police.

We remind you that the hotline numbers are only for your calls to the bank.

If your interlocutor introduces himself as a bank employee and calls from a number similar to the bank's hotline number, for example, +38044 2907290 - stop the conversation!

Call the bank and inform them about it.

In general, remember: the first rule of security for your financial account is not to share confidential data with anyone. Especially on the phone, where you do not even see the interlocutor, moreover, you cannot check the veracity of his words.

Note that fraudsters can be very persuasive, so try not to answer any questions on the phone. If in doubt, ask the employee to choose the time for a personal conversation at the branch or call the bank's hotline yourself, the phone number is indicated on the card and the bank's website.

 

We warn about cases of telephone fraud


 

If you are called and presented as a bank employee, immediately stop the conversation if:

  • You are informed about the receipt, write-off or transfer associated with the cards
  • A message comes with the addition of a contact
  • In a conversation, they say that they will reissue you CVV codes or ask you to say the branch number (the numbers on the back of the card)
  • They say that they will send SMS or Viber-messages and they need be checked
  • They ask to go from the message to the Internet-banking page and enter the refusal code in the pop-up window

Attention, in no case, follow the links in such messages and immediately stop the conversation!

More about fraud risks and payment security

 
 

In order to protect customers against possible cases of fraud and risks of loss of funds, we remind you!

Bank employees will NOT call you in any way to ask for confidential information about the card, in particular:

  • its validity period;
  • PIN-code;
  • CVV-code (3 digits on the back) and they don't reissue the CVV-code (numbers on the back of the card);
  • any logins and passwords, in particular for logging into the Internet- and mobile banking;
  • codes (passwords-confirmation) and other information from SMS of the bank or Viber messages;
  • and they will not advise you to follow an incomprehensible link from an SMS sent from the Internet;
  • they will not rush you to transfer all the funds for storage in some account;
  • if you are informed about receipts, debits or transfers related to the cards;
  • the message prompts you to go to the Internet-banking page and enter the refusal code in the pop-up window;
  • they do not indicate the need for password recovery.

You need to know how to save your funds, namely: 

  • if you are asked for the full details of your bank card, they inform about the balance, say that funds are being stolen from you and hint to read the SMS – stop the conversation immediately;
  • if you receive unknown SMS – inform the bank about it;
  • if they say that you are making or receiving a payment, but you have not made any payments;
  • supposedly you receive a payment from a legal entity, while your accounts will be blocked.

Your actions:

  • immediately after that, call your bank (the number is indicated on the back of the card – such numbers are only for calls to the bank) and find out if everything is ok;
  • notify the bank about the disclosure of confidential data, if this happened;
  • block the card and limit the possibilities of conducting transactions on the Internet, reduce daily spending limits;
  • contact the police.

We remind you that the hotline numbers are only for your calls to the bank.

If your interlocutor introduces himself as a bank employee and calls from a number similar to the bank's hotline number, for example, +38044 2907290 - stop the conversation!

Call the bank and inform them about it.

In general, remember: the first rule of security for your financial account is not to share confidential data with anyone. Especially on the phone, where you do not even see the interlocutor, moreover, you cannot check the veracity of his words.

Note that fraudsters can be very persuasive, so try not to answer any questions on the phone. If in doubt, ask the employee to choose the time for a personal conversation at the branch or call the bank's hotline yourself, the phone number is indicated on the card and the bank's website.

 

Do not report the following card details under any circumstances:

 
 
 
 
                CVV
                Validity
                PIN-code
                Numbers from SMS codes
                Phone information(PUK - code)
                Internet-banking password

You are able to report only 16-digit card number on the front side.

Do not report the following card details under any circumstances:

 
 
 
 
                CVV
                Validity
                PIN-code
                Numbers from SMS codes
                Phone information(PUK - code)
                Internet-banking password

You are able to report only 16-digit card number on the front side.

Pay online safely

Websites for transferring funds, replenishing mobile or online loans can be the “evil twins” of these resources. You should also be careful when buying goods with a mandatory prepayment.

 

What should arouse suspicion?

 
    The website is new or has no reputation – choose proven and familiar resources. Do not pay for unknown resources which you find in search engines.
    Website address begins with "http: //". Trust the secure data transfer protocol containing the additional “s” - “https: //” in the address.
    Do not download unverified applications to your phone – for example, “Universal mobile” or “SMS-banking”.
 
        You are able to check a website by the reference.

Pay online safely

​Websites for transferring funds, replenishing mobile or online loans can be the “evil twins” of these resources. You should also be careful when buying goods with a mandatory prepayment.

What should arouse suspicion?

 
    The website is new or has no reputation – - choose proven and familiar resources. Do not pay for unknown resources which you find in search engines.
    Website address begins with "http: //". Trust the secure data transfer protocol containing the additional “s” - “https: //” in the address.
    Do not download unverified applications to your phone – for example, “Universal mobile” or “SMS-banking”.
 
You are able to check a website by the reference.

Instructions for using PUMB Online

 
 

Use the licensed software (operating system, antivirus, etc.) on the computer on which you use PUMB Online.

It is not advisable to use the function of remembering the login and password in browsers.

When entering the Internet-banking, pay attention to the name of the bank webpage: online.pumb.ua.

The address must start with https, it means to have a corresponding secured certificate.

When entering the Internet-banking, by clicking on "User settings" , you can find out user data, login history, and check the IP-address of the Internet-banking login.

Remember!!!

The mobile phone number is the LOGIN for your Internet-banking.

This number is used for "Password recovery".

Change the passwords personally – once a year.

To control the state of the account and the flow of funds, connect SMS or Viber informing.

In the user settings you can find out about the rules of remote servicing of customers – individuals in the Internet-banking system, tariffs, and limits on operations in PUMB Online by clicking on the "Documents and tariffs" menu item.

Also in the settings, you can get training on using PUMB Online by clicking on the "Training" menu item.  

Pay attention to the receipt of messages, in the upper right corner , including the safe usage of the Internet-banking.

Instructions for using PUMB Online

 
 

Use the licensed software (operating system, antivirus, etc.) on the computer on which you use PUMB Online.

It is not advisable to use the function of remembering the login and password in browsers.

When entering the Internet-banking, pay attention to the name of the bank webpage: online.pumb.ua.

The address must start with https, it means to have a corresponding secured certificate.

When entering the Internet-banking, by clicking on "User settings" , you can find out user data, login history, and check the IP-address of the Internet-banking login.

Remember!!!

The mobile phone number is the LOGIN for your Internet-banking.

This number is used for "Password recovery".

Change the passwords personally – once a year.

To control the state of the account and the flow of funds, connect SMS or Viber informing.

In the user settings you can find out about the rules of remote servicing of customers – individuals in the Internet-banking system, tariffs, and limits on operations in PUMB Online by clicking on the "Documents and tariffs" menu item.

Also in the settings, you can get training on using PUMB Online by clicking on the "Training" menu item.  

Pay attention to the receipt of messages, in the upper right corner , including the safe usage of the Internet-banking.

Additional information

 
 

Fake websites

Fraudsters create fake websites to allegedly top up a mobile account, pay for the Internet or utilities without a commission. Such stories end in the same way – the customer loses all the money from his bank card.

How not to get hooked

Do not use unknown resources where you need to enter your confidential card data. Get a separate bank card for online payments and replenish it as needed. Connect 3-D Secure (a technology that allows the bank to identify the cardholder when conducting an online transaction). The safest way to top up your mobile account, pay utility bills or the Internet through the Internet-banking of the bank where you are served. Most fraudulent websites can be found in databases on the websites: https://www.ema.com.ua/citizens/blacklist and https://cyberpolice.gov.ua.

 

Additional information

 
 

Fake websites

Fraudsters create fake websites to allegedly top up a mobile account, pay for the Internet or utilities without a commission. Such stories end in the same way – the customer loses all the money from his bank card.

How not to get hooked

Do not use unknown resources where you need to enter your confidential card data. Get a separate bank card for online payments and replenish it as needed. Connect 3-D Secure (a technology that allows the bank to identify the cardholder when conducting an online transaction). The safest way to top up your mobile account, pay utility bills or the Internet through the Internet-banking of the bank where you are served. Most fraudulent websites can be found in databases on the websites: https://www.ema.com.ua/citizens/blacklist and https://cyberpolice.gov.ua.

 

How to prevent the fraud with SIM cards of mobile operators?

 
 
We draw your attention to the cases of re-issue of SIM cards without the privity of customers.

If SMS-messages with a confirmation code for payment transactions are received on your phone number, fraudsters can write off funds from your account.

Once your phone number has stopped working:

  • immediately contact the bank to block the account
  • then to the mobile operator to clarify further actions

To prevent such incidents, contact your mobile operator RIGHT NOW and turn off the ability to reissue a SIM card remotely!

Take care of the safety of your funds.

The support service telephone numbers:

+38 044 290-7-290 (all over Ukraine and abroad)
+38 050 290-7-290 (for Vodafone subscribers)
+38 096 290-7-290 (for Kyivstar subscribers)
+38 093 290-7-290 (for lifecell subscribers)

 

How to prevent the fraud with SIM cards of mobile operators?

 
 
We draw your attention to the cases of re-issue of SIM cards without the privity of customers.

If SMS-messages with a confirmation code for payment transactions are received on your phone number, fraudsters can write off funds from your account.

Once your phone number has stopped working:

  • immediately contact the bank to block the account
  • then to the mobile operator to clarify further actions

To prevent such incidents, contact your mobile operator RIGHT NOW and turn off the ability to reissue a SIM card remotely!

Take care of the safety of your funds.

The support service telephone numbers:

+38 044 290-7-290 (all over Ukraine and abroad)
+38 050 290-7-290 (for Vodafone subscribers)
+38 096 290-7-290 (for Kyivstar subscribers)
+38 093 290-7-290 (for lifecell subscribers)

 

How can you avoid stealing money from the card?

Protect your own funds from financial fraud! Recently, cases of fraud related to bank cards have become more frequent. To take care of your safety, PUMB prepared the selection of simple rules for you. Use them to effectively protect your funds from thieves.

  • Card usage
  • ATM usage
  • Online payments
  •  

     

     

    Listen carefully to the recommendations and always follow the rules for safe usage of the card!!!

     

  •  

     

     

    Listen carefully to the recommendations and always follow the rules for safe usage of an ATM!!!

     

  •  

     

     

    Listen carefully to the recommendations and always follow the rules for making safe online payments!!!

     

Thieves are well aware of human psychology and will speculate on topics such as:

 
    Bullying (card blocked or stolen, “broken” account or technical failure/connection of a new service)
    Pressure and imposition (requesting details; numbers from the incoming SMS; forcing the victim to use the terminal or ATM.)
    Providing quick benefits (winning the lottery, transferring a pension, etc.) 
    Assistance on behalf: of a bank employee, assistance in unblocking the card, connecting Internet-banking. Requesting the data from the SMS, or assures that the amount received from a legal entity or with the incorrect purpose of payment.)

Thieves are well aware of human psychology and will speculate on topics such as:

 
    Bullying (card blocked or stolen, “broken” account or technical failure/connection of a new service)
    Pressure and imposition (requesting details; numbers from the incoming SMS; forcing the victim to use the terminal or ATM.)
    Providing quick benefits (winning the lottery, transferring a pension, etc.) 
    Assistance on behalf: of a bank employee, assistance in unblocking the card, connecting Internet-banking. Requesting the data from the SMS, or assures that the amount received from a legal entity or with the incorrect purpose of payment.)

Withdraw cash from ATMs safely

What should arouse suspicion?

 
    No money has appeared, although the ATM "counted" them
     The card slot or the dispenser for money issuance is covered with a pad
     The card reader does not look like the one shown in the photo on the ATM screen
     A strange person in the queue or near the ATM


Withdraw cash from ATMs safely

What should arouse suspicion?

 
    No money has appeared, although the ATM "counted" them
     The card slot or the dispenser for money issuance is covered with a pad
     The card reader does not look like the one shown in the photo on the ATM screen
     A strange person in the queue or near the ATM


How to safely withdraw cash from an ATM

    Cover the keyboard with your hand when entering the PIN-code. The next person in the queue may be a scammer who remembers the code. In the future, the thief will steal a card from your bag or pocket. This simple rule will help to avoid reading the code through the camera installed by a fraudster.
    Check out the keyboard and card reader. The keyboard can be fake. Such a device is able to read the PIN-code. This keyboard does not protrude. A skiming device can be installed on the card reader that reads data from the magnetic stripe of the card.
    Choose safe places. ATMs located in the subway, large shopping centers, banks or in crowded places significantly reduce the likelihood of theft of your funds. Use the familiar ATMs.
    If funds are not "out" of the ATM.  Do not leave the ATM and call the hotline of the bank. After consulting with an employee, apply to the police.

How to safely withdraw cash from an ATM

    Cover the keyboard with your hand when entering the PIN-code. The next person in the queue may be a scammer who remembers the code. In the future, the thief will steal a card from your bag or pocket. This simple rule will help to avoid reading the code through the camera installed by a fraudster.
    Check out the keyboard and card reader. The keyboard can be fake. Such a device is able to read the PIN-code. This keyboard does not protrude. A skiming device can be installed on the card reader that reads data from the magnetic stripe of the card.
    Choose safe places. ATMs located in the subway, large shopping centers, banks or in crowded places significantly reduce the likelihood of theft of your funds. Use the familiar ATMs.
    If funds are not "out" of the ATM.  Do not leave the ATM and call the hotline of the bank. After consulting with an employee, apply to the police.

It is very easy to make payments safely.

    Do not make a prepayment at questionable sellers. Trust large reliable networks, and in all other payments choose only payment after receiving the goods.
 
 
    Do not disclose personal data.  Sellers who ask you about your date of birth or your mother's maiden name are possible fraudsters.
 
 
    Set a limit on the online transactions. Even if you are the victim of theft, thieves will not be able to steal more than this restriction.
 
 
    Grant and deny permission for online transactions through Internet-banking. Activate the opportunity only at the time of payment.
 
 
    Do not give the card information by phone.  The bank will never call asking you to provide any details of your payment card. If you have any doubts, it is better to call the bank on the hotline, the number of which is on the official website.
 
 
    Connect SMS-banking. If you have noticed an incomprehensible activity with the funds on the card via SMS - block the card as fast as possible! To do this, call the bank on the hotline or do it yourself using Internet-banking.
 
 
    Activate the security protocol 3DSecure.  This is an additional protection for your operations.
 
 

It is very easy to make payments safely.

    Do not make a prepayment at questionable sellers. Trust large reliable networks, and in all other payments choose only payment after receiving the goods.
 
 
    Do not disclose personal data.  Sellers who ask you about your date of birth or your mother's maiden name are possible fraudsters.
 
 
    Set a limit on the online transactions. Even if you are the victim of theft, thieves will not be able to steal more than this restriction.
 
 
    Grant and deny permission for online transactions through Internet-banking. Activate the opportunity only at the time of payment.
 
 
    Do not give the card information by phone.  The bank will never call asking you to provide any details of your payment card. If you have any doubts, it is better to call the bank on the hotline, the number of which is on the official website.
 
 
    Connect SMS-banking. If you have noticed an incomprehensible activity with the funds on the card via SMS - block the card as fast as possible! To do this, call the bank on the hotline or do it yourself using Internet-banking.
 
 
    Activate the security protocol 3DSecure.  This is an additional protection for your operations.
 
 

What to do in case of the data disclosure or card loss


 
 
If you notice the loss of your card – call immediately +38 044 290 7 290 to the bank and block the lost card and Internet-banking. Apply to the nearest bank branch immediately.
 

What to do in case of the data disclosure or card loss


 
 
If you notice the loss of your card – call immediately +38 044 290 7 290 to the bank and block the lost card and Internet-banking. Apply to the nearest bank branch immediately.
 

Helpful information


 
 
Please note that the official electronic mailing of PUMB bank messages originate exclusively from the domains @ pumb.ua, @  pumb-news.com.ua and @ fuib.com.
 
 

Helpful information


 
 
Please note that the official electronic mailing of PUMB bank messages originate exclusively from the domains @ pumb.ua,  @ pumb-news.com.ua and @ fuib.com.
 
 

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