We warn about cases of telephone fraud
If you are called and presented as a bank employee, immediately stop the conversation if:
- You are informed about the receipt, write-off or transfer associated with the cards
- A message comes with the addition of a contact
- In a conversation, they say that they will reissue you CVV codes or ask you to say the branch number (the numbers on the back of the card)
- They say that they will send SMS or Viber-messages and they need be checked
- They ask to go from the message to the Internet-banking page and enter the refusal code in the pop-up window
Attention, in no case, follow the links in such messages and immediately stop the conversation!
We warn about cases of telephone fraud
If you are called and presented as a bank employee, immediately stop the conversation if:
- You are informed about the receipt, write-off or transfer associated with the cards
- A message comes with the addition of a contact
- In a conversation, they say that they will reissue you CVV codes or ask you to say the branch number (the numbers on the back of the card)
- They say that they will send SMS or Viber-messages and they need be checked
- They ask to go from the message to the Internet-banking page and enter the refusal code in the pop-up window
Attention, in no case, follow the links in such messages and immediately stop the conversation!
How to prevent the fraud with SIM cards of mobile operators?
If SMS-messages with a confirmation code for payment transactions are received on your phone number, fraudsters can write off funds from your account.
Once your phone number has stopped working:
- immediately contact the bank to block the account
- then to the mobile operator to clarify further actions
To prevent such incidents, contact your mobile operator RIGHT NOW and turn off the ability to reissue a SIM card remotely!
Take care of the safety of your funds.
The support service telephone numbers:
+38 044 290-7-290 (all over Ukraine and abroad)
+38 050 290-7-290 (for Vodafone subscribers)
+38 096 290-7-290 (for Kyivstar subscribers)
+38 093 290-7-290 (for lifecell subscribers)
How to prevent the fraud with SIM cards of mobile operators?
If SMS-messages with a confirmation code for payment transactions are received on your phone number, fraudsters can write off funds from your account.
Once your phone number has stopped working:
- immediately contact the bank to block the account
- then to the mobile operator to clarify further actions
To prevent such incidents, contact your mobile operator RIGHT NOW and turn off the ability to reissue a SIM card remotely!
Take care of the safety of your funds.
The support service telephone numbers:
+38 044 290-7-290 (all over Ukraine and abroad)
+38 050 290-7-290 (for Vodafone subscribers)
+38 096 290-7-290 (for Kyivstar subscribers)
+38 093 290-7-290 (for lifecell subscribers)
How can you avoid stealing money from the card?
Protect your own funds from financial fraud! Recently, cases of fraud related to bank cards have become more frequent. To take care of your safety, PUMB prepared the selection of simple rules for you. Use them to effectively protect your funds from thieves.
- Card usage
- ATM usage
- Online payments
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Listen carefully to the recommendations and always follow the rules for safe usage of the card!!!
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Listen carefully to the recommendations and always follow the rules for safe usage of an ATM!!!
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Listen carefully to the recommendations and always follow the rules for making safe online payments!!!
Be attentive!
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Are you called and asked about personal information or card details? Continuing the conversation is dangerous for your money! Fraudsters are able to use the phone, Internet, ATMs or mailing address. |
Be attentive!
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Are you called and asked about personal information or card details? Continuing the conversation is dangerous for your money! Fraudsters are able to use the phone, Internet, ATMs or mailing address. |
Thieves are well aware of human psychology and will speculate on topics such as:
Bullying (card blocked or stolen, “broken” account or technical failure/connection of a new service)
Pressure and imposition (requesting details; numbers from the incoming SMS; forcing the victim to use the terminal or ATM.)
Providing quick benefits (winning the lottery, transferring a pension, etc.) 
Assistance on behalf: of a bank employee, assistance in unblocking the card, connecting Internet-banking. Requesting the data from the SMS, or assures that the amount received from a legal entity or with the incorrect purpose of payment.)Thieves are well aware of human psychology and will speculate on topics such as:
Bullying (card blocked or stolen, “broken” account or technical failure/connection of a new service) Pressure and imposition (requesting details; numbers from the incoming SMS; forcing the victim to use the terminal or ATM.) Providing quick benefits (winning the lottery, transferring a pension, etc.) Assistance on behalf: of a bank employee, assistance in unblocking the card, connecting Internet-banking. Requesting the data from the SMS, or assures that the amount received from a legal entity or with the incorrect purpose of payment.)Do not report the following card details under any circumstances:
CVV Validity PIN-code Numbers from SMS codes Phone information(PUK - code) Internet-banking passwordYou are able to report only 16-digit card number on the front side.
Do not report the following card details under any circumstances:
CVV Validity PIN-code Numbers from SMS codes Phone information(PUK - code) Internet-banking passwordYou are able to report only 16-digit card number on the front side.
Withdraw cash from ATMs safely
What should arouse suspicion?
No money has appeared, although the ATM "counted" them
The card slot or the dispenser for money issuance is covered with a pad
The card reader does not look like the one shown in the photo on the ATM screen
A strange person in the queue or near the ATM
Withdraw cash from ATMs safely
What should arouse suspicion?
No money has appeared, although the ATM "counted" them The card slot or the dispenser for money issuance is covered with a pad The card reader does not look like the one shown in the photo on the ATM screen A strange person in the queue or near the ATMHow to safely withdraw cash from an ATM
Cover the keyboard with your hand when entering the PIN-code. The next person in the queue may be a scammer who remembers the code. In the future, the thief will steal a card from your bag or pocket. This simple rule will help to avoid reading the code through the camera installed by a fraudster.
Check out the keyboard and card reader. The keyboard can be fake. Such a device is able to read the PIN-code. This keyboard does not protrude. A skiming device can be installed on the card reader that reads data from the magnetic stripe of the card.
Choose safe places. ATMs located in the subway, large shopping centers, banks or in crowded places significantly reduce the likelihood of theft of your funds. Use the familiar ATMs.
If funds are not "out" of the ATM. Do not leave the ATM and call the hotline of the bank. After consulting with an employee, apply to the police.How to safely withdraw cash from an ATM
Cover the keyboard with your hand when entering the PIN-code. The next person in the queue may be a scammer who remembers the code. In the future, the thief will steal a card from your bag or pocket. This simple rule will help to avoid reading the code through the camera installed by a fraudster. Check out the keyboard and card reader. The keyboard can be fake. Such a device is able to read the PIN-code. This keyboard does not protrude. A skiming device can be installed on the card reader that reads data from the magnetic stripe of the card. Choose safe places. ATMs located in the subway, large shopping centers, banks or in crowded places significantly reduce the likelihood of theft of your funds. Use the familiar ATMs. If funds are not "out" of the ATM. Do not leave the ATM and call the hotline of the bank. After consulting with an employee, apply to the police.
Pay online safely
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Websites for transferring funds, replenishing mobile or online loans can be the “evil twins” of these resources. You should also be careful when buying goods with a mandatory prepayment.  |
What should arouse suspicion?  The website is new or has no reputation – choose proven and familiar resources. Do not pay for unknown resources which you find in search engines.
 Website address begins with "http: //". Trust the secure data transfer protocol containing the additional “s” - “https: //” in the address.
 Do not download unverified applications to your phone – for example, “Universal mobile” or “SMS-banking”.
You are able to check a website by the reference.
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Pay online safely
Websites for transferring funds, replenishing mobile or online loans can be the “evil twins” of these resources. You should also be careful when buying goods with a mandatory prepayment.
What should arouse suspicion?
The website is new or has no reputation – - choose proven and familiar resources. Do not pay for unknown resources which you find in search engines. Website address begins with "http: //". Trust the secure data transfer protocol containing the additional “s” - “https: //” in the address. Do not download unverified applications to your phone – for example, “Universal mobile” or “SMS-banking”.
It is very easy to make payments safely.
 Do not make a prepayment at questionable sellers. Trust large reliable networks, and in all other payments choose only payment after receiving the goods. |
 Do not disclose personal data. Sellers who ask you about your date of birth or your mother's maiden name are possible fraudsters. |
 Set a limit on the online transactions. Even if you are the victim of theft, thieves will not be able to steal more than this restriction. |
 Grant and deny permission for online transactions through Internet-banking. Activate the opportunity only at the time of payment. |
 Do not give the card information by phone. The bank will never call asking you to provide any details of your payment card. If you have any doubts, it is better to call the bank on the hotline, the number of which is on the official website. |
 Connect SMS-banking. If you have noticed an incomprehensible activity with the funds on the card via SMS - block the card as fast as possible! To do this, call the bank on the hotline or do it yourself using Internet-banking. |
 Activate the security protocol 3DSecure. This is an additional protection for your operations. |
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It is very easy to make payments safely.
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Do not make a prepayment at questionable sellers. Trust large reliable networks, and in all other payments choose only payment after receiving the goods. |
Do not disclose personal data. Sellers who ask you about your date of birth or your mother's maiden name are possible fraudsters. |
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Set a limit on the online transactions. Even if you are the victim of theft, thieves will not be able to steal more than this restriction. |
Grant and deny permission for online transactions through Internet-banking. Activate the opportunity only at the time of payment. |
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Do not give the card information by phone. The bank will never call asking you to provide any details of your payment card. If you have any doubts, it is better to call the bank on the hotline, the number of which is on the official website. |
Connect SMS-banking. If you have noticed an incomprehensible activity with the funds on the card via SMS - block the card as fast as possible! To do this, call the bank on the hotline or do it yourself using Internet-banking. |
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Activate the security protocol 3DSecure. This is an additional protection for your operations. |
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What to do in case of the data disclosure or card loss
What to do in case of the data disclosure or card loss
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