Be attentive!
Are you called and asked about personal information or card details? Continuing the conversation is dangerous for your money! Fraudsters are able to use the phone, Internet, ATMs or mailing address. |
Внимание! Банк никогда НЕ звонит с номеров, которые приведены ниже, и подобных:
+38 044 290-7-290
+38 050 290-7-290
+38 096 290-7-290
+38 093 290-7-290
Эти номера предназначены только для входящих звонков!
Be attentive!
Are you called and asked about personal information or card details? Continuing the conversation is dangerous for your money! Fraudsters are able to use the phone, Internet, ATMs or mailing address. |
Внимание! Банк никогда НЕ звонит с номеров, которые приведены ниже, и подобных:
+38 044 290-7-290
+38 050 290-7-290
+38 096 290-7-290
+38 093 290-7-290
Эти номера предназначены только для входящих звонков!
We warn about cases of telephone fraud
If you are called and presented as a bank employee, immediately stop the conversation if:
- You are informed about the receipt, write-off or transfer associated with the cards
- A message comes with the addition of a contact
- In a conversation, they say that they will reissue you CVV codes or ask you to say the branch number (the numbers on the back of the card)
- They say that they will send SMS or Viber-messages and they need be checked
- They ask to go from the message to the Internet-banking page and enter the refusal code in the pop-up window
Attention, in no case, follow the links in such messages and immediately stop the conversation!
More about fraud risks and payment security
In order to protect customers against possible cases of fraud and risks of loss of funds, we remind you!
Bank employees will NOT call you in any way to ask for confidential information about the card, in particular:
- its validity period;
- PIN-code;
- CVV-code (3 digits on the back) and they don't reissue the CVV-code (numbers on the back of the card);
- any logins and passwords, in particular for logging into the Internet- and mobile banking;
- codes (passwords-confirmation) and other information from SMS of the bank or Viber messages;
- and they will not advise you to follow an incomprehensible link from an SMS sent from the Internet;
- they will not rush you to transfer all the funds for storage in some account;
- if you are informed about receipts, debits or transfers related to the cards;
- the message prompts you to go to the Internet-banking page and enter the refusal code in the pop-up window;
- they do not indicate the need for password recovery.
You need to know how to save your funds, namely:
- if you are asked for the full details of your bank card, they inform about the balance, say that funds are being stolen from you and hint to read the SMS – stop the conversation immediately;
- if you receive unknown SMS – inform the bank about it;
- if they say that you are making or receiving a payment, but you have not made any payments;
- supposedly you receive a payment from a legal entity, while your accounts will be blocked.
Your actions:
- immediately after that, call your bank (the number is indicated on the back of the card – such numbers are only for calls to the bank) and find out if everything is ok;
- notify the bank about the disclosure of confidential data, if this happened;
- block the card and limit the possibilities of conducting transactions on the Internet, reduce daily spending limits;
- contact the police.
We remind you that the hotline numbers are only for your calls to the bank.
If your interlocutor introduces himself as a bank employee and calls from a number similar to the bank's hotline number, for example, +38044 2907290 - stop the conversation!
Call the bank and inform them about it.
In general, remember: the first rule of security for your financial account is not to share confidential data with anyone. Especially on the phone, where you do not even see the interlocutor, moreover, you cannot check the veracity of his words.
Note that fraudsters can be very persuasive, so try not to answer any questions on the phone. If in doubt, ask the employee to choose the time for a personal conversation at the branch or call the bank's hotline yourself, the phone number is indicated on the card and the bank's website.
We warn about cases of telephone fraud
If you are called and presented as a bank employee, immediately stop the conversation if:
- You are informed about the receipt, write-off or transfer associated with the cards
- A message comes with the addition of a contact
- In a conversation, they say that they will reissue you CVV codes or ask you to say the branch number (the numbers on the back of the card)
- They say that they will send SMS or Viber-messages and they need be checked
- They ask to go from the message to the Internet-banking page and enter the refusal code in the pop-up window
Attention, in no case, follow the links in such messages and immediately stop the conversation!
More about fraud risks and payment security
In order to protect customers against possible cases of fraud and risks of loss of funds, we remind you!
Bank employees will NOT call you in any way to ask for confidential information about the card, in particular:
- its validity period;
- PIN-code;
- CVV-code (3 digits on the back) and they don't reissue the CVV-code (numbers on the back of the card);
- any logins and passwords, in particular for logging into the Internet- and mobile banking;
- codes (passwords-confirmation) and other information from SMS of the bank or Viber messages;
- and they will not advise you to follow an incomprehensible link from an SMS sent from the Internet;
- they will not rush you to transfer all the funds for storage in some account;
- if you are informed about receipts, debits or transfers related to the cards;
- the message prompts you to go to the Internet-banking page and enter the refusal code in the pop-up window;
- they do not indicate the need for password recovery.
You need to know how to save your funds, namely:
- if you are asked for the full details of your bank card, they inform about the balance, say that funds are being stolen from you and hint to read the SMS – stop the conversation immediately;
- if you receive unknown SMS – inform the bank about it;
- if they say that you are making or receiving a payment, but you have not made any payments;
- supposedly you receive a payment from a legal entity, while your accounts will be blocked.
Your actions:
- immediately after that, call your bank (the number is indicated on the back of the card – such numbers are only for calls to the bank) and find out if everything is ok;
- notify the bank about the disclosure of confidential data, if this happened;
- block the card and limit the possibilities of conducting transactions on the Internet, reduce daily spending limits;
- contact the police.
We remind you that the hotline numbers are only for your calls to the bank.
If your interlocutor introduces himself as a bank employee and calls from a number similar to the bank's hotline number, for example, +38044 2907290 - stop the conversation!
Call the bank and inform them about it.
In general, remember: the first rule of security for your financial account is not to share confidential data with anyone. Especially on the phone, where you do not even see the interlocutor, moreover, you cannot check the veracity of his words.
Note that fraudsters can be very persuasive, so try not to answer any questions on the phone. If in doubt, ask the employee to choose the time for a personal conversation at the branch or call the bank's hotline yourself, the phone number is indicated on the card and the bank's website.
Do not report the following card details under any circumstances:







You are able to report only 16-digit card number on the front side.
Do not report the following card details under any circumstances:







You are able to report only 16-digit card number on the front side.
Pay online safely
Websites for transferring funds, replenishing mobile or online loans can be the “evil twins” of these resources. You should also be careful when buying goods with a mandatory prepayment. ![]() |
What should arouse suspicion? ![]()
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You are able to check a website by the reference.
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Pay online safely
Websites for transferring funds, replenishing mobile or online loans can be the “evil twins” of these resources. You should also be careful when buying goods with a mandatory prepayment.
What should arouse suspicion?



Instructions for using PUMB Online
Use the licensed software (operating system, antivirus, etc.) on the computer on which you use PUMB Online.
It is not advisable to use the function of remembering the login and password in browsers.
When entering the Internet-banking, pay attention to the name of the bank webpage: online.pumb.ua.
The address must start with https, it means to have a corresponding secured certificate.
When entering the Internet-banking, by clicking on "User settings" , you can find out user data, login history, and check the IP-address of the Internet-banking login.
Remember!!!
The mobile phone number is the LOGIN for your Internet-banking.
This number is used for "Password recovery".
Change the passwords personally – once a year.
To control the state of the account and the flow of funds, connect SMS or Viber informing.
In the user settings you can find out about the rules of remote servicing of customers – individuals in the Internet-banking system, tariffs, and limits on operations in PUMB Online by clicking on the "Documents and tariffs" menu item.
Also in the settings, you can get training on using PUMB Online by clicking on the "Training" menu item.
Pay attention to the receipt of messages, in the upper right corner , including the safe usage of the Internet-banking.
Instructions for using PUMB Online
Use the licensed software (operating system, antivirus, etc.) on the computer on which you use PUMB Online.
It is not advisable to use the function of remembering the login and password in browsers.
When entering the Internet-banking, pay attention to the name of the bank webpage: online.pumb.ua.
The address must start with https, it means to have a corresponding secured certificate.
When entering the Internet-banking, by clicking on "User settings" , you can find out user data, login history, and check the IP-address of the Internet-banking login.
Remember!!!
The mobile phone number is the LOGIN for your Internet-banking.
This number is used for "Password recovery".
Change the passwords personally – once a year.
To control the state of the account and the flow of funds, connect SMS or Viber informing.
In the user settings you can find out about the rules of remote servicing of customers – individuals in the Internet-banking system, tariffs, and limits on operations in PUMB Online by clicking on the "Documents and tariffs" menu item.
Also in the settings, you can get training on using PUMB Online by clicking on the "Training" menu item.
Pay attention to the receipt of messages, in the upper right corner , including the safe usage of the Internet-banking.
Additional information
Fake websites
Fraudsters create fake websites to allegedly top up a mobile account, pay for the Internet or utilities without a commission. Such stories end in the same way – the customer loses all the money from his bank card.
How not to get hooked
Do not use unknown resources where you need to enter your confidential card data. Get a separate bank card for online payments and replenish it as needed. Connect 3-D Secure (a technology that allows the bank to identify the cardholder when conducting an online transaction). The safest way to top up your mobile account, pay utility bills or the Internet through the Internet-banking of the bank where you are served. Most fraudulent websites can be found in databases on the websites: https://www.ema.com.ua/citizens/blacklist and https://cyberpolice.gov.ua.
Additional information
Fake websites
Fraudsters create fake websites to allegedly top up a mobile account, pay for the Internet or utilities without a commission. Such stories end in the same way – the customer loses all the money from his bank card.
How not to get hooked
Do not use unknown resources where you need to enter your confidential card data. Get a separate bank card for online payments and replenish it as needed. Connect 3-D Secure (a technology that allows the bank to identify the cardholder when conducting an online transaction). The safest way to top up your mobile account, pay utility bills or the Internet through the Internet-banking of the bank where you are served. Most fraudulent websites can be found in databases on the websites: https://www.ema.com.ua/citizens/blacklist and https://cyberpolice.gov.ua.
How to prevent the fraud with SIM cards of mobile operators?
If SMS-messages with a confirmation code for payment transactions are received on your phone number, fraudsters can write off funds from your account.
Once your phone number has stopped working:
- immediately contact the bank to block the account
- then to the mobile operator to clarify further actions
To prevent such incidents, contact your mobile operator RIGHT NOW and turn off the ability to reissue a SIM card remotely!
Take care of the safety of your funds.
The support service telephone numbers:
+38 044 290-7-290 (all over Ukraine and abroad)
+38 050 290-7-290 (for Vodafone subscribers)
+38 096 290-7-290 (for Kyivstar subscribers)
+38 093 290-7-290 (for lifecell subscribers)
How to prevent the fraud with SIM cards of mobile operators?
If SMS-messages with a confirmation code for payment transactions are received on your phone number, fraudsters can write off funds from your account.
Once your phone number has stopped working:
- immediately contact the bank to block the account
- then to the mobile operator to clarify further actions
To prevent such incidents, contact your mobile operator RIGHT NOW and turn off the ability to reissue a SIM card remotely!
Take care of the safety of your funds.
The support service telephone numbers:
+38 044 290-7-290 (all over Ukraine and abroad)
+38 050 290-7-290 (for Vodafone subscribers)
+38 096 290-7-290 (for Kyivstar subscribers)
+38 093 290-7-290 (for lifecell subscribers)
How can you avoid stealing money from the card?
Protect your own funds from financial fraud! Recently, cases of fraud related to bank cards have become more frequent. To take care of your safety, PUMB prepared the selection of simple rules for you. Use them to effectively protect your funds from thieves.
- Card usage
- ATM usage
- Online payments
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Listen carefully to the recommendations and always follow the rules for safe usage of the card!!!
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Listen carefully to the recommendations and always follow the rules for safe usage of an ATM!!!
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Listen carefully to the recommendations and always follow the rules for making safe online payments!!!
Thieves are well aware of human psychology and will speculate on topics such as:





Thieves are well aware of human psychology and will speculate on topics such as:





Withdraw cash from ATMs safely
What should arouse suspicion?





Withdraw cash from ATMs safely
What should arouse suspicion?





How to safely withdraw cash from an ATM




How to safely withdraw cash from an ATM




It is very easy to make payments safely.
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It is very easy to make payments safely.
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What to do in case of the data disclosure or card loss
What to do in case of the data disclosure or card loss
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