Even if there have been no changes in your data, there are statutory deadlines for updating customer data. Therefore, we need to update your identification data by providing you with documents in order to confirm the presence or absence of changes in identification data. With these documents, you need to contact the nearest PUMB branch personally.

Documents for updating the data of the account holder can be provided by the representative of the account holder, whose authority is confirmed by a power of attorney.

According to clause 4) part 2 of Art. 8, clause 34), part 1 of Art. 1 of the Law of Ukraine "On Prevention and Counteraction to Legalization (Laundering) of Criminally Obtained Incomes, Financing of Terrorism and Financing the Proliferation of Weapons of Mass Destruction" The bank is obliged to carry out a proper due diligence of existing customers, one of the measures of which is to ensure the relevance of the received and existing documents, data and information about the customer.  That is, the Bank is obliged to take measures to confirm the presence or absence of changes in the documents provided by the client during his identification (for example, passport and TIN). For this purpose, we propose to contact the PUMB branch. Please bring your original passport and TIN certificate.

According to Article 15 of the Law of Ukraine "On Preventing and Countering the Legalization (Laundering) of Criminally Obtained Incomes, Terrorist Financing and the Financing of the Proliferation of Weapons of Mass Destruction" The Bank is obliged to refuse to service and break off business relations with the customer (close the account) if, at the request of the Bank, the customer does not provide the documents or information necessary for the due diligence.

Guided by the provisions of Article 15 of the Law of Ukraine "On Preventing and Countering the Legalization (Laundering) of Criminally Obtained Incomes, Terrorist Financing and the Financing of the Proliferation of Weapons of Mass Destruction", the Bank will consider the issue of making a decision to terminate business relations with you or suspend servicing your accounts.

If the deadline for updating the identification data has come, as you were informed about, you need to contact the nearest PUMB branch to provide documents in order to confirm the presence or absence of changes in identification data. You can see the address of the nearest branch on the Bank's website or inform in which area of the branch you are interested in, and I can suggest its address as it is convenient for you. In case of refusal to provide documents in order to update identification data, you will not be able to use the Bank's services.

Concerning the termination of business relations, the Bank is guided by Art. 15 of the Law of Ukraine, "On Prevention and Counteraction to Legalization (Laundering) of Criminally Obtained Incomes, Financing of Terrorism and Financing the Proliferation of Weapons of Mass Destruction", according to which the Bank, as a subject of financial monitoring, is obliged to refuse to maintain business relations with the customer in the event that the latter, at the request of the Bank, did not provide the documents or information necessary for its proper verification.

Each customer is obliged to update the changes in the documents provided by the customer during his identification (passport and RNTRC). For this purpose, we suggest contacting the PUMB branch. Please bring your original passport and TIN certificate with you. In case of untimely contact, the Bank will consider the issue of making a decision to suspend the service of your accounts.

Funds will be transferred to your accounts, but without the possibility of using them until the documents (passport and TIN) are submitted at the Bank's branch to update the data.

Even if there have been no changes in your data, there are statutory deadlines for updating customer data. For this purpose, we suggest you contact the PUMB branch. Please bring your original passport and TIN certificate.

The Bank makes every effort to implement online data updating. In the near future, we will be able to provide this opportunity to our customers. However, at the moment, we suggest you contact the PUMB branch. Please bring your original passport and TIN certificate.

Each customer is obliged to update the changes in the documents provided by the customer during his identification (for example, passport and RNTRC). If you have finally made a decision to terminate business relations with the Bank, we ask you to contact the branch to complete an application for closing an account (please have your passport and TIN with you). In cases stipulated by the agreement, the Bank can close the account on its own. The terms of the agreement can be found at the link.

According to Ukrainian legislation, a citizen has 1 month to exchange a passport. In case of loss/exchange of a passport, the Bank takes measures to obtain the data of a new document and update the data no later than six months from the date of issuance of a new passport. In other cases, the Bank takes measures to update customer data no later than three months from the date of revealing the corresponding fact/occurrence of an event of changing identification data. In case of untimely contact, the Bank will consider the issue of making a decision to suspend the service of your accounts. Service will be resumed after the updated documents are submitted to the Bank.

Service will be resumed within 15 minutes after the updated documents are submitted to the Bank.

You can apply with your passport and TIN to any nearest branch of the Bank.